How HomeRise handles 200+ calls a day with zero missed and 98% resolved
More demand than the front desk could take
HomeRise's growth outpaced its phone lines. Customers calling to book or reschedule hit hold music, and many simply hung up and called a competitor.
Every missed call was a missed job, but staffing a bigger call center wasn't viable at their margins.
A voice team that never sleeps
We deployed a multi-line AI voice agent that books, reschedules, and answers the top 30 questions, and hands off cleanly to staff for anything complex.
It's wired into their scheduling software, so a call becomes a confirmed appointment with no human in the loop.
What we shipped
Multi-line voice agent
Handles concurrent calls to book, reschedule, and answer FAQs.
Live scheduling
Reads and writes to their booking calendar in real time.
Web + SMS chatbot
Catches after-hours and overflow inquiries across channels.
Clean human handoff
Escalates edge cases to staff with full call context attached.
Numbers that moved
Tracked over the first two quarters post-launch against the client's own baseline.